Shipping policy

Shipping

All our International Shipments are through FedEx Express, a tracking number shall be emailed to you as soon as the item has been dispatch to FedEx for delivery.

Orders that contain multiple products may suffer a delay as the suggested shipping time frame does not update when adding to cart. The delay may take 3 to 4 days per additional item.

To guarantee the delivery of your order, please write down your mobile/contact number within shipping address details before checking out.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs.

In order to see your shipping total you must add the items you want to the shopping cart, then proceed to checkout. When you are done filling in your shipping and billing info on the next page, you will see your shipping options before you have to pay for the order. Please note you will be responsible for customs charges and any other fees associated with your order once it's received in your country. DimensionWshop.com is not responsible or liable for any import fees, tariffs or postal charges added by the receiving country for picking up your package.

DimensionWshop.com charges you for the item and shipping when the order is placed. We only accept PayPal and credit cards for international orders placed on the DimensionWshop.com website.
Orders that are shipped to countries outside of Kuwait "International Shipments" may be subject to import taxes, customs tariffs, and fees levied by the destination country or the shipping company. These charges are the customer's responsibility and will be billed by the delivery company. We have no control over these charges and are unable to estimate them. Tariffs and taxes are neither collected nor included in your price calculation at the time of your order; for an estimate of these fees, which vary by region, contact the customs office in your area. When customs clearance procedures are required, they can cause delays beyond our original delivery estimates.

You are responsible for ensuring that the product can be lawfully imported to the destination country. When ordering from DimensionWshop.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. DimensionWshop.com will not honor any customer requests to devalue an invoice for purposes of lowering the duty cost to our international customers, as this is a violation of international law.